Hotel & Accommodation Terms & Conditions

A hotel enquiry, quotation or provisional reservation does not guarantee accommodation. The booking is confirmed only after required payment and written confirmation or a valid hotel/supplier confirmation.

Room availability, room category, bed configuration, view, occupancy and facilities are subject to the property's confirmation. Photographs and descriptions on our website or marketing materials are indicative and may differ slightly from the actual room.

Hotel rates may include or exclude taxes, resort fees, tourism fees, service charges, meals or other mandatory charges depending on the booking. The applicable amount will be stated in the quotation or confirmation where reasonably available.

Standard check-in and check-out times are determined by the property. Early check-in and late check-out are subject to availability and may incur additional charges. KD Holidayz cannot guarantee early check-in or late check-out unless confirmed by the property.

Hotels may require passports, government-issued identification, credit/debit card details or a security deposit at check-in. Such requirements are controlled by the property.

Customers must provide accurate guest names, ages and room occupancy information. Maximum occupancy, extra beds, child policies and infant arrangements are determined by the property.

Child policies, age limits, breakfast charges, extra beds and cot availability vary by property. Customers should provide children's ages at the time of booking. Additional charges may apply.

Breakfast, half board, full board, all-inclusive and other meal plans are subject to the confirmed booking. Restaurant opening times, menus and meal inclusions may change according to hotel operations.

Swimming pools, restaurants, spas, gyms, kids' clubs, beaches, activities, shuttle services and other facilities may be seasonal, subject to maintenance, weather, capacity or operational restrictions. KD Holidayz cannot guarantee that every advertised facility will be available throughout the stay.

Requests such as connecting rooms, high floors, specific views, king/twin beds, adjoining rooms, early check-in, accessibility requirements or celebrations are subject to hotel availability and are not guaranteed unless confirmed in writing.

Hotel star ratings or category descriptions may originate from the property, destination authority, supplier or booking system. Rating systems can vary between destinations and should not be treated as an independent guarantee of facilities or service quality.

Customers requiring accessible rooms or specific assistance should communicate their requirements before booking. Availability and suitability should be confirmed directly with the property where necessary.

Hotel cancellation and amendment conditions depend on the rate plan and property. Non-refundable, prepaid, promotional and special rates may carry strict restrictions. Applicable penalties and KD Holidayz service charges may apply.

Failure to check in without cancelling within the applicable deadline may result in a no-show charge or loss of the booking according to the property's policy.

If a property cancels a confirmed reservation, closes unexpectedly or is unable to honour the booking, KD Holidayz will communicate alternatives or refund options offered by the supplier. Any compensation or relocation is subject to the property's or supplier's terms and applicable law.

Where a supplier provides an alternative or equivalent property because of operational circumstances, KD Holidayz will communicate the available arrangement. Acceptance and any additional cost will be subject to the supplier's terms.

Hotels may occasionally experience overbooking or operational issues. Where this occurs, the supplier/property may provide an alternative arrangement in accordance with its policies. KD Holidayz will reasonably assist with communication.

Guests must comply with the hotel's rules regarding smoking, alcohol, pets, noise, visitors, pool use, damage, prohibited items, security and other local requirements. Charges arising from guest conduct may be payable directly by the guest.

Hotels may charge guests for room damage, lost items, excessive cleaning, minibar use, telephone charges, meals, transportation, taxes, resort fees or other incidental expenses. Such charges are the responsibility of the guest.

Certain destinations or properties may impose local tourism taxes, resort fees, environmental fees, city taxes or other mandatory charges. These may be payable at the hotel even if they were not included in the package price, where permitted by applicable rules.

Guests should report significant room or service issues to the hotel immediately so that the property has an opportunity to resolve them. KD Holidayz should also be informed as soon as reasonably possible where assistance is required.

Accommodation may be supplied through hotels, resorts, DMCs, bed banks or other third-party providers. Their terms may apply in addition to KD Holidayz terms.

Hotel photographs, maps, room images and descriptions are provided for general information. Seasonal changes, renovations, room allocation and local conditions may cause differences between website information and the actual experience.

KD Holidayz, Registered Proprietorship

By booking accommodation through KD Holidayz, the customer acknowledges that the property's confirmed terms, room conditions, cancellation rules and operational policies apply to the booking and that KD Holidayz cannot guarantee facilities or services controlled by the property.