Flight Booking Terms & Conditions

A flight enquiry, quotation or fare display is not a confirmed ticket. A booking is confirmed only after the required payment has been received and the airline or booking system has issued a valid ticket/PNR or KD Holidayz has provided written confirmation.

Airfares and seat availability can change until ticket issuance. A quoted fare is not guaranteed until the ticket has been issued. Taxes, fuel surcharges, airport charges, baggage fees, seat fees and other components may change before confirmation.

Customers must provide passenger names exactly as required by the airline and travel documents. Customers are responsible for checking the issued ticket immediately. Name correction or name change is subject to airline rules and may not be permitted.

International travellers are responsible for ensuring passport validity, visas, transit permissions and other travel documents are valid for the complete itinerary. KD Holidayz may provide assistance but the traveller remains responsible for meeting entry and transit requirements.

Baggage allowance is determined by the airline, fare type, route and ticket conditions. Additional baggage may attract charges. Customers should verify the baggage allowance shown on their final ticket and airline rules.

Seat selection is subject to airline availability and may attract a separate fee. A requested seat is not guaranteed unless confirmed by the airline.

Special meals, wheelchair assistance, infant services and other special requests are subject to airline availability and confirmation. Customers should communicate special requirements as early as possible.

Airlines may change flight schedules, terminals, aircraft, routes or operating arrangements. KD Holidayz will communicate material changes received from the airline as reasonably practicable. The airline's operational policies apply.

If an airline cancels a flight, available options such as rebooking, credit or refund will depend on the airline's rules and applicable law. KD Holidayz will assist with communication or processing where reasonably possible.

If an airline ceases operations, becomes insolvent or experiences major operational disruption, available refunds or alternatives depend on the airline, applicable protection schemes and law. KD Holidayz will provide reasonable assistance but cannot guarantee recovery.

Customer-requested cancellation is subject to the fare rules and cancellation conditions applicable to the ticket. Airline penalties, taxes, service charges and other applicable deductions may apply.

Changes to travel dates or flights are subject to availability and airline rules. Fare difference, change fee, reissue fee, taxes and KD Holidayz service charges may apply.

Failure to travel on a booked flight without cancelling or changing the ticket within the applicable airline deadline may be treated as a no-show. No-show penalties and loss of ticket value may apply.

Refunds are subject to airline fare rules. Where a refund is permitted, KD Holidayz may process it after the airline or relevant supplier confirms the refundable amount. Airline processing timelines are outside KD Holidayz's control.

Unused taxes or refundable components may be returned only where permitted by the fare and airline rules. Some taxes, fees and service charges may be non-refundable.

Low-cost, promotional, charter, group and special fares may have stricter restrictions and may be partially or completely non-refundable or non-changeable. The specific fare conditions communicated at booking apply.

Customers are responsible for ensuring that the itinerary provides adequate connection time and that transit requirements are met. Where flights are on separate tickets, protection against missed connections may not apply.

Customers must complete online or airport check-in within the airline's specified time. Failure to check in on time may result in denied boarding or no-show treatment.

Airlines and border authorities may deny boarding or entry for reasons including documentation issues, visa requirements, security requirements, health requirements or other applicable rules. KD Holidayz does not control such decisions.

Customers are encouraged to obtain appropriate travel insurance. Insurance coverage for flight cancellation, delay, baggage or other events depends on the insurance policy and does not replace airline fare rules.

Customers should provide an active phone number, email address and, where applicable, WhatsApp number. KD Holidayz may use these channels for booking confirmations and important flight updates.

Where a ticket is issued through a third-party airline reservation or booking platform, the platform and airline rules may apply in addition to KD Holidayz service terms.

KD Holidayz, Registered Proprietorship

By purchasing an airline ticket through KD Holidayz, the customer acknowledges that the relevant airline's fare rules, ticket conditions and operational decisions apply to the flight and that KD Holidayz cannot guarantee airline schedules, availability, boarding or operational outcomes.