Booking, Cancellation & Refund Policy

A quotation or itinerary is not a confirmed booking. A booking becomes confirmed only after the required payment has been received and KD Holidayz or the relevant supplier has confirmed the service in writing. Availability and prices may change until confirmation.

The required advance and balance payment will be communicated in the quotation, invoice or booking confirmation. Different services may have different payment deadlines. Failure to pay by the stated deadline may result in automatic cancellation or release of the reservation, with applicable charges.

Every travel component may have its own cancellation and refund rules. Airline tickets, hotels, resorts, cruises, tours, transfers, activities, visas and insurance may be refundable, partially refundable or completely non-refundable depending on the confirmed terms. The supplier's applicable cancellation conditions will prevail for that component.

Airline tickets are subject to the fare rules of the relevant airline. Cancellation, date change, name correction, no-show, reissue, refund, seat and baggage conditions are determined by the airline/fare. Any airline penalty, fare difference, taxes, agency/service charges or other applicable amounts may be deducted before a refund is processed.

Hotel and resort bookings are subject to the property's confirmed cancellation and no-show policy. Promotional, prepaid, advance-purchase and special-rate bookings may be non-refundable. Where a supplier permits a refund, applicable supplier deductions and KD Holidayz charges may apply.

Cancellation of a package may involve separate cancellation rules for flights, accommodation, transport, activities, permits, DMC services and other components. The refund will be calculated based on the amounts actually refundable from the relevant suppliers, after applicable deductions.

Visa application fees, embassy/consulate fees, visa centre charges, courier charges, service fees and other third-party charges may be non-refundable once paid or once processing has started. Visa approval is not guaranteed. Refusal, delay or withdrawal of a visa application does not automatically create an entitlement to a full refund.

Insurance premiums are subject to the insurer's terms. Once a policy has been issued, cancellation or refund depends on the insurer's policy. Claims are handled by the insurer and not by KD Holidayz unless otherwise expressly stated.

KD Holidayz may charge consultation, processing, booking, administrative or service fees for services provided. Such fees may be non-refundable once the relevant service or processing has commenced, where disclosed to the customer and permitted by applicable law.

Changes requested by the customer may incur supplier penalties, fare differences, hotel amendment charges, administrative fees, visa charges or other costs. Changes are subject to availability and cannot be guaranteed.

If a customer does not appear for a confirmed flight, hotel, tour, transfer or other service without cancelling within the applicable deadline, the booking may be treated as a no-show. No-show charges or loss of the booking may apply according to supplier rules.

Where a refund is approved, KD Holidayz will process the refundable amount after receiving or confirming the refund from the relevant supplier, subject to applicable deductions. The timing of the actual refund may depend on the airline, hotel, DMC, payment provider or other supplier. KD Holidayz does not guarantee a supplier's processing timeline.

Refunds will generally be made to the original payment method or another method permitted by the applicable payment and legal requirements. Bank charges, payment gateway charges, currency conversion differences and other non-refundable transaction costs may be deducted where applicable and disclosed.

For bookings involving foreign currency, the amount ultimately received on refund may differ from the original INR amount because of exchange-rate movements, bank charges, payment provider charges or supplier currency conversion. Where applicable, the refund will be based on the amount actually recoverable from the supplier, subject to the booking terms.

If only some components of a booking are refundable, KD Holidayz may process a partial refund for those components after receiving the applicable refundable amount. Non-refundable components will not be included in the refund.

Certain amounts may be non-refundable, including but not limited to visa/embassy charges, convenience or processing fees, special promotional fares, non-refundable hotel rates, supplier penalties, insurance premiums after issuance and services already consumed, subject to the specific booking terms and applicable law.

If an airline, hotel, DMC or other supplier cancels or materially changes a service, KD Holidayz will communicate available alternatives or refund options as provided by the supplier or applicable law. Supplier refunds are subject to the supplier's rules.

Events such as severe weather, natural disasters, pandemics, government restrictions, war, civil unrest, strikes, airport closures, border restrictions or other events beyond reasonable control may affect cancellation and refund outcomes. Refunds or alternatives will depend on applicable supplier rules and law.

Customers are responsible for reviewing cancellation deadlines and payment deadlines communicated in their booking documents. Requests received after supplier deadlines may result in higher penalties or loss of refund eligibility.

Cancellation requests should be made in writing through the customer's registered email address or another communication channel accepted by KD Holidayz. The request should include the booking/reference number, traveller name and requested cancellation details.

Customers should first contact KD Holidayz regarding a booking or refund concern so that the matter can be reviewed. Unauthorised or fraudulent transactions will be handled through the relevant payment provider and applicable procedures.

Where a quotation, invoice or booking confirmation contains cancellation or refund conditions specific to the customer's booking, those specific written conditions will apply to that booking, subject to applicable law.

KD Holidayz will make reasonable efforts to assist customers with cancellations and refunds, but cannot guarantee a refund where the relevant supplier or applicable law does not provide one. Nothing in this policy excludes rights or liabilities that cannot lawfully be excluded.

KD Holidayz, Registered Proprietorship

KD Holidayz may update this policy from time to time. The policy applicable to a booking will generally be the version communicated or accepted for that booking, subject to applicable law.